Refund policy

All Sales Final — No Change of Mind Returns or Refunds

All products at 3D&Co are custom-made to order and personalised specifically for you. For this reason, we do not accept returns or offer refunds for change of mind, incorrect name spelling provided by the customer, or if you simply change your mind after placing your order.

Please double-check all personalisation details (including name spelling) carefully before submitting your order.

Please Note — 3D Printing Characteristics

Due to the nature of 3D printing, visible layer lines are a normal characteristic of all our products and are not considered a defect. These layer lines are inherent to the 3D printing process and contribute to the unique, handcrafted quality of each piece.

Damaged or Broken Items

We take great pride in the quality of our products. If your item arrives damaged or broken, please contact us within 7 days of receiving your order and we will work with you to make it right.

To report an issue, please use our Contact Form and include:

• Your order number
• A description of the issue
• Photos of the damage or breakage

We will assess each case individually and, where applicable, offer a replacement or store credit.

Questions?

If you have any questions before placing your order, please reach out via our Contact Form — we're happy to help!