Refund policy

RETURNS, REFUNDS & CUSTOM ORDER POLICY

CUSTOM-MADE AND PERSONALISED PRODUCTS

All products sold by 3D&Co are custom-made, personalised or made to order specifically for each customer.

For this reason, we do not accept returns, exchanges or provide refunds for change of mind.

We also cannot provide a return, exchange or refund where:

  • you change your mind after placing your order;

  • an incorrect name, spelling, date, wording or other personalisation detail was supplied or approved by you;

  • you selected the incorrect colour, design, size or personalisation option;

  • you no longer require the product;

  • you are dissatisfied with a design or personalisation that you previously approved; or

  • a customer-supplied photograph or image is poor quality and the finished product reasonably reflects the image supplied.

Please carefully check all personalisation details before submitting your order.

Once production has commenced, changes or cancellations may not be possible.

3D PRINTING CHARACTERISTICS

Due to the nature of 3D printing, each product may contain minor variations.

Visible layer lines are a normal characteristic of the 3D-printing process and are not considered a defect.

Other minor variations may include differences in:

  • surface texture;

  • finish;

  • colour;

  • dimensions;

  • positioning of personalised elements; and

  • the appearance of photographs or graphics.

These characteristics are part of the manufacturing process and contribute to the individually made nature of each product.

CUSTOMER-SUPPLIED IMAGES

The quality of personalised photo products depends on the quality of the photograph or image supplied by the customer.

Blurry, pixelated, dark, overexposed, compressed or low-resolution images may affect the appearance of the finished product.

Customers are responsible for supplying suitable images.

Where the finished product reasonably reflects the quality of the image supplied, image-quality issues will not generally be considered a manufacturing defect.

DAMAGED, BROKEN OR FAULTY ITEMS

We take pride in the quality of our products and carefully inspect orders before they are dispatched.

If your item arrives damaged, broken, incorrect or you believe there is a manufacturing fault, please contact us as soon as possible.

Where possible, please contact us within 7 days of receiving your order so we can investigate the issue promptly.

When contacting us, please include:

  • your order number;

  • a description of the issue; and

  • clear photographs showing the damage, breakage or fault.

We will assess the issue and provide an appropriate solution in accordance with applicable Australian consumer law.

Please note that notifying us within 7 days assists us with investigating delivery or manufacturing issues, but does not limit any rights you may have under Australian law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

QUESTIONS BEFORE ORDERING?

Because our products are custom-made, we encourage you to contact us before placing your order if you are unsure about:

  • personalisation;

  • colours;

  • sizing;

  • image quality;

  • design options; or

  • any other product details.

Please contact us through our website contact form or email:

info@3dandco.com.au

We are happy to assist before your order goes into production.