Shipping & Returns
Shipping & Returns
At 3D&Co, every item is made to order with care. Here's exactly what to expect.
📦 Shipping
Where do we ship?
We currently ship within Australia. If you're overseas, please contact us and we'll see what we can do.
Production time
Everything is made to order. Please allow 5–7 business days for your item to be printed, finished and quality checked before it's posted. Around Christmas and school holidays this can take a little longer, so order early!
Shipping costs
We post with Australia Post. Your shipping cost is worked out at checkout from the total weight of your order:
| Order weight | Standard | Express |
|---|---|---|
| Up to 150 g (e.g. a single bag tag) | $4.95 – large letter, no tracking | $13.95 |
| 151 g – 500 g | $9.95 – tracked | $13.95 |
| 501 g – 1 kg | $12.95 – tracked | $16.95 |
| 1 kg – 3 kg | $16.95 – tracked | $21.95 |
| 3 kg – 5 kg | $19.95 – tracked | $27.95 |
🎉 FREE standard shipping on orders of $150 or more.
📍 Local pickup is also available – choose it at checkout and we'll let you know when your order is ready.
Delivery times
Once your order is posted, estimated delivery times are:
- Standard: 3–7 business days
- Express: 1–3 business days
These are Australia Post estimates and can vary by location, especially in the busy weeks before Christmas.
Tracking
Tracked orders get a tracking number by email as soon as they're posted. Very small orders sent as a large letter (up to 150 g) don't include tracking – if you'd like tracking on a small order, choose Express at checkout.
🔄 Returns & Exchanges
Personalised items
Because our products are personalised and made to order, we can't accept returns or exchanges for change of mind or for details entered incorrectly at checkout. Please double-check your name, spelling and colours before you order.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or not as ordered, please contact us within 48 hours of it arriving, with your order number and a clear photo. We'll arrange a replacement or refund as quickly as we can. This doesn't affect your rights under Australian Consumer Law.
Lost parcels
If a tracked parcel seems to be lost, please contact us and we'll chase it up with Australia Post for you.
💬 Questions?
We're happy to help! Get in touch here and we'll get back to you as soon as possible. 😊