Shipping & Returns

At 3D&Co, every item is made to order with care. Please read our shipping and returns information below so you know exactly what to expect.

📦 Shipping

Where do we ship?

We currently ship within Australia. If you’re located internationally, please contact us and we’ll do our best to help.

Production Time

All products are made to order. Please allow 3–5 business days for production before your order is dispatched. During peak periods (Christmas, Easter, school holidays), production times may be slightly longer.

Delivery Times

Once dispatched, estimated delivery times are:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days (where available)

Please note these are estimates only and may vary depending on your location and Australia Post conditions.

Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number so you can follow your parcel every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.

🔄 Returns & Exchanges

Personalised Items

Because all of our products are personalised and made to order, we are unable to accept returns or exchanges for change of mind or incorrect details entered at checkout. Please double-check your name, spelling, and colour selection before placing your order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include your order number and a clear photo of the issue and we will arrange a replacement or refund as quickly as possible.

Lost Parcels

If your parcel appears to be lost in transit, please contact us and we will investigate with Australia Post on your behalf.

💬 Contact Us

Have a question about your order? We’re here to help! Get in touch here and we’ll get back to you as soon as possible. 😊