Frequently Asked Questions

Got a question? We’ve got you covered! If you can’t find what you’re looking for, feel free to contact us.

🎨 Personalisation

How do I personalise my order?

Simply add the item to your cart and enter your chosen name or text in the personalisation field at checkout. If you’re unsure, leave us a note and we’ll be in touch!

Can I use any name?

Yes! We can print any name, word, or short phrase. For longer names, please note that the size of the product may vary slightly to fit the text.

Can I choose my colour?

Absolutely! Most of our products come in a range of colours. Simply select your preferred colour from the product options before adding to cart.

Can I see a preview before it’s made?

We don’t currently offer previews before printing, but our products are made exactly as described. If you have a specific request, please contact us before ordering.

⏱️ Turnaround & Production

How long does it take to make my order?

All items are made to order. Production typically takes 2–5 business days before dispatch. During busy periods (Christmas, Easter, etc.) this may be slightly longer.

Do you offer rush orders?

Please contact us before placing your order if you need it urgently and we’ll do our best to help!

📦 Shipping

Where do you ship to?

We currently ship within Australia. Please contact us if you’re located internationally and we’ll see what we can do.

How long does shipping take?

Once dispatched, standard shipping typically takes 3–7 business days depending on your location. Express options may be available at checkout.

Will I get tracking?

Yes! Once your order is dispatched you’ll receive a tracking number via email so you can follow your parcel’s journey.

🔄 Returns & Issues

What if my item arrives damaged?

We’re so sorry if this happens! Please contact us within 48 hours of receiving your order with a photo of the damage and we’ll make it right.

Can I return or exchange my order?

Because all items are personalised and made to order, we’re unable to accept returns or exchanges unless the item is faulty or incorrect. Please double-check your name/details before placing your order.

I entered the wrong name — what do I do?

Please contact us as soon as possible after placing your order. If production hasn’t started yet, we may be able to make changes. Once an item is printed, we’re unable to reprint at no charge.

💬 Still have questions?

We’d love to hear from you! Get in touch here and we’ll get back to you as soon as we can. 😊