Frequently Asked Questions

Got a question? We've got you covered! If you can't find what you're looking for, feel free to contact us.

🎨 Personalisation

How do I personalise my order?

On the product page, fill in the personalisation boxes (like the name to print and your colours) before you add the item to your cart. If you're unsure about anything, send us a message before you order.

Can I use any name?

Yes! We can print any name, word or short phrase. For longer names, the size of the product may change slightly to fit the text.

Can I choose my colours?

Absolutely! Most products let you pick your colours from the options on the product page.

Can I see a preview before it's made?

We don't currently send previews, but every product is made exactly as described. If you have a special request, please contact us before ordering.

⏱️ Turnaround & Production

How long does it take to make my order?

Everything is made to order. Please allow 5–7 business days before your order is posted. Around Christmas and school holidays it can take a little longer, so order early!

Do you offer rush orders?

Please contact us before ordering if you need something urgently and we'll do our best to help.

📦 Shipping

Where do you ship to?

We ship within Australia with Australia Post. If you're overseas, please contact us.

How much is shipping?

It's worked out at checkout from your order's weight – from $4.95 for a single bag tag, or $9.95–$12.95 for most orders. Orders of $150 or more ship free. See our Shipping & Returns page for the full list.

How long does shipping take?

Once posted, Standard usually takes 3–7 business days and Express 1–3 business days.

Will I get tracking?

Yes, for tracked orders you'll get a tracking number by email when your order is posted. Very small orders sent as a large letter (up to 150 g) don't include tracking – choose Express if you'd like it.

Can I pick up my order?

Yes! Choose local pickup at checkout and we'll let you know when it's ready.

🔄 Returns & Issues

What if my item arrives damaged?

We're so sorry if this happens! Please contact us within 48 hours of it arriving with a photo and we'll make it right.

Can I return or exchange my order?

Because every item is personalised and made to order, we can't accept returns or exchanges unless the item is faulty or not as ordered. Please double-check your details before you order.

I entered the wrong name – what do I do?

Please contact us as soon as possible. If we haven't started printing yet, we can usually fix it. Once an item is printed, we can't reprint it free of charge.

💬 Still have questions?

We'd love to hear from you! Get in touch here and we'll get back to you as soon as we can. 😊